What Strategies is Kansas City Using to Promote Animal Safety and Welfare?

The objective related to animal control is: Prevent animal-related threats to public safety and support animal welfare. Below are the strategies from the current Citywide Business Plan that the City is pursuing that relate to this objective. These strategies provide insight into the departments that are involved and the actions that are being taken.

a.       Partner with Spay Neuter of Kansas City (SNKC) to increase the percentage of currently licensed pets in the City from 11 percent to 20 percent through low-cost vaccinations, increasing locations for residents to obtain pet licenses, and increasing the number of participating veterinarian offices. (Neighborhoods and Housing Services, Animal Health and Public Safety)
b.      Develop a plan to further improve animal response operations. (Neighborhoods and Housing Services)
c.       Engage pet owners in responsible pet ownership through education and Public Service Announcements (PSAs). (Neighborhoods and Housing Services)

Animal Control Customer Satisfaction

The measure at the top of this page showed what citizens think of animal control operations in Kansas City. In contrast, the chart below shows how customers and users of animal control feel about the service. By comparing how the customers of animal control feel against how the general citizenry feels, the City can begin to identify whether there is a service delivery issue or a perception gap. This goal is measured by tracking the average rating (scale of one to five) of the quality of service they received on their animal control service request. This feedback is gathered via the 311 survey that is sent to customers when a 311 service request is closed.

Animal Health and Responsible Pet Ownership

The City of Kansas City actively encourages responsible pet ownership and advocates for animal health through several programs. One of these programs is Tag, License, and Chip KC (T.L.C. KC), a program run through the city's partner Spay & Neuter Kansas City. Pets that have up-to-date city licenses or microchips are much more likely to be returned to their owner than non-marked pets. Both licenses and microchips contain owner contact information and can be used to locate a pet's family.

If a pet is found running loose and has a city license, animal control officers will take the animal home at no cost to the owner through the "Free Ride Home" program. Residents looking for a lost pet can see the list of lost pets or fill out a lost pet form on the KC Pet Project website or visit KC Pet Project at 4400 Raytown Road.

If animals do end up at the shelter and an owner cannot be located, staff at KC Pet Project work to place animals with new owners through adoption or transfer to other rescue agencies that seek permanent placement. To adopt a pet, check out pictures and descriptions of adoptable animals online.

Live Release Rate

The live release rate is a ratio of the animals leaving the shelter with positive outcomes (including adoption, return to owner, and transfer to rescue group) compared to the outcomes of all animals (including the positive outcomes as well as euthanasia). KC Pet Project aims to keep this number at 90%, which is considered a "no-kill shelter" according to industry standards. Rates over 100% occur when more animals (including animals received in the previous months) are adopted than what the shelter takes in for the month.
(updated quarterly)

Pet Licenses

This chart shows the number of pets within Kansas City that had a valid pet license from the city as of the date shown. Licensing pets ensures that they are up-to-date on their rabies vaccine and also establishes an owner record if they are lost.
The percent of pets licensed can be estimated by comparing the number of licenses with the estimated pet population, which is calculated by taking average pet ownership per household and multiplying it by the population of Kansas City. Currently, it is estimated that 10.4% of pets in the City have a license.
(Updated annually)

Other Animal Welfare Programs

Spay And Neuter KC

Through its spay and neuter programs, this nonprofit organization seeks to reduce the number of unwanted and stray animals entering the city's shelters. The organization's programs spayed or neutered over 8,000 animals and administered more than 10,000 rabies vaccinations in 2013 . Spay and Neuter KC also supplies food to animals in need, provides pet licenses, performs animal welfare checks upon request, and microchips cats and dogs.

Spay and Neuter KC website

Animal Control Operations

Animal Health and Public Safety seeks to promote the safety and welfare of animals, as well as the safety of residents from animals or animal-borne diseases. The division enforces pet and livestock laws, conducts public educational programs, and inspects animal breeding, caring, and selling facilities. For more information, check out the FAQ on the division's webpage.

Open Animal Control Cases

All currently open Animal Health and Public Safety service requests are represented on the map. Animal At Large (or stray dog) represents the the largest proportion of service requests. A breakdown of the types of requests can be found in a barchart below. (updated daily)

Response Time

Animal Health and Public Safety officers are on patrol around the clock, to ensure a rapid response to public safety issues involving animals. Animal Health and Public Safety aims to minimize the amount of time between the call being dispatched and the arrival of the officer on scene. Their goal is a median response time of 15 minutes or less, which has been largely met over the last several years. (updated quarterly)

Animal Control Service Requests by Type

All Animal Health and Public Safety service requests opened in the past fiscal year (since May 1, 2016) are sorted by case detail type. Animals at large are the most common request and represent about 43% of all cases. Hovering over the visual will reveal more information. (updated daily)

KCStat Schedule

All Council priorities, including those in the area of Public Safety, are discussed at KCStat Meetings, which are public meetings held at City Hall and moderated by the Mayor and City Manager. Anyone from the public may attend, or follow the discussion via Twitter (#kcstat). Videos of KCStat meetings and meeting documents are archived online and can be accessed at kcmo.gov/kcstat/. A list of past and future KCStat meetings for Public Safety is also available on the page.